Our sump pump quit working on Thursday evening and water started backing up into our basement. I did have a backup one that had a defective battery so I was able to use that temporarily to stop the flooding and get the water under control. But it was quite clear something needed to be done. We had been quoted a month earlier $804 and $1,199 from two other basement plumbers that specialized in Sump Pump. Vacation was coming up though and we didn't have that sort of money.
I remembered I had a friend who was in the plumbing business though so I asked him for a referral to some place that was affordable and wouldn't cost me an arm and a leg. He recommended C & J Basement Solutions and so I gave them a call about 6:45pm, just 15 minutes before they were to close for the day. I got voicemail and left a message, thinking that I would get a call Friday morning. Instead just 5 minutes later a very friendly woman called me back and got me on the schedule for Friday morning!
Friday morning comes and Jeff, the service technician from C&J shows up early by about 10 minutes. After waiting on cable TV and other repairmen sometimes for hours it was refreshing that Jeff was respectful of my time and showed up slightly early. Impressive so far. Jeff went downstairs and I explained the history of the sump pump. He said he would need a few minutes to look at it and so I went back and checked on him in 15 minutes and he said my main pump wasn't functioning at all. I asked him for a quote and he said he could do it for a fraction of the cost of the other two guys, by about half. I was very happy with that and asked him when he could do it. He said "well how about now?"
Now that was music to my ears! After briefly discussing it with the wife we decided to go ahead and authorize Jeff to put in the new pump. Jeff had one quick trip to a local hardware store and then was back and working on it within 30 minutes. After about another 30 minutes he came upstairs and told me it was all done. I verified the work and noticed our water level was considerably lower. Jeff explained how the new pump worked and that our old pump, when working, had simply not been installed correctly and had let our water level get way too high. This new pump was top of the line and would pump out all of the excess water the way it should and keep our water line low.
After a quick handshake with Jeff it was all done. I was very happy and that is a huge understatement. To have a failing pump on Thursday evening and a service visit, a quote and a full install at an economical price by the next morning was beyond the pale. I thanked Jeff profusely and told him he'd be getting an excellent review from me asap.
I cannot recommend Jeff enough. He is a friendly guy who will take the time to explain all of your options, he's punctual and respectful of your home and most importantly for many of us he is not going to charge you a huge markup.
So if you are looking for someone to help you with your sump pump or other plumbing and basement needs I can tell you that I wholeheartedly recommend Jeff and he has my eternal gratitude for getting our situation resolved as he did before our vacation. The last thing I wanted to worry about going on vacation was coming back to a flooded basement and now this will not be on my mind.
Thank you Jeff and C&J Basement Solutions!